You can save forms at any stage. To save a form:

Scroll down to the bottom of the form page

Click the save form button

Click yes to the prompt are you sure you want to save this form

All the forms you have saved in the last 30 days will be displayed alongside all your submitted forms.

Please note: After 30 days any saved forms will be deleted and all data will be lost.

Was this helpful?

You can recover forms you have previously saved, either by:

opening the 'saved forms' email we sent you, and clicking the recover page link

logging in using the email address and password that you registered on the portal

Once you have logged in, a list of all the forms you have saved in the last 30 days will be displayed alongside all your submitted forms.

Please note: After 30 days any saved forms will be deleted and all data will be lost.

Select Recover a saved form to review a form you have saved.

Was this helpful?

You can view and print submitted forms by following these steps:

Click on the 'My Forms' button

Navigate to the submitted forms header on the sidebar tab

Click anywhere on the form name to open the form

From here the form can be saved to your work computer as a PDF or printed

Was this helpful?

To print the form, click the Print button.

• If you wish to print or save your form as a large print document you can using the AAA toggle (located in the top right hand corner of the screen) to change the font size before you select print or create a PDF.

Was this helpful?

If you have successfully submitted a form you should have received a 'Confirmation of submission' email.

When a form is received, it is passed to the relevant team to process. Once the team has reviewed it you will receive an 'Update on your online contact' email.

To view any new updates:

1. Click on the link in the email.
2. Log into the portal using your registered email and password.
3. Your submitted form/s should be displayed, alongside a message about its progress.

Was this helpful?

We strive to make our websites accessible to everyone. If you are having difficulty using the Adults Portal you can do the following:

• Adjust the font size using the AAA option (located in the top right-hand corner of the screen) to make the content more legible
• You can zoom in up to 300% without the text spilling off the screen. Click Ctrl + to zoom in and Ctrl - to zoom out.
• Navigate through the Adults Portal using the tab key.
• Universal screen readers can be used to read out the content on a page.
• You can also contact Adult Social Care

Go to AbilityNet (opens in a new tab) for more information on how to make your device easier to use.

Was this helpful?

You can bookmark the portal by adding the web address to your favourites. This will allow you to access the portal with ease at any time.

To bookmark the portal on a laptop or tablet:

• Click on Favourites in your web browser (usually a button in the shape of a star on the right of the address bar)
• Select either Add or Add to Favourites depending on the web browser that you are using.

To bookmark the portal on a smartphone:

• Go to the Portal home page and tap the action box (the icon that looks like a box with an arrow coming out of it)
• In the pop-up menu, select Add Bookmark
• Edit the details about the bookmark, such as its name and location
• Select Save when you are done

Alternatively, if your mobile phone is an Android you can find more information on Create, view and edit bookmarks (opens in new tab)

Was this helpful?

To update your account details log into the portal and select Your Account Name and Update Account.

You can amend any of your personal details under the Change Profile section.

You will need to enter your account password to change any profile details. Ensure you click Finish to save the changes you have made.

Was this helpful?

You can check whether there has been a response to your form by logging into your portal account.

Go to My Forms and select View my submitted forms .

Here you will find all the forms you have recently submitted. If the council has responded to your form it will be displayed here.

Was this helpful?

Sometimes refreshing your internet connection can solve any issues you are experiencing with the Portal. Press Ctrl/Cmd + R keys to refresh your internet connection.

If refreshing the page does not work, try resetting your router by switching it off and back on at the wall plug.

Was this helpful?

Oops! We could be experiencing some technical difficulties. If you are struggling to complete a form clearing your cached history or restarting your router may help to resolve this.

Please refer to our FAQs:

I can't get past the Human test Page

Or

How do I reset my internet connection?

Was this helpful?