Logging into the portal

To log into the Portal, enter your email address and the password you used to register.

Each time you log in a unique verification code will be emailed to you. This is valid for 20 minutes and can only be used once.

The code should arrive shortly, but make sure you check your spam/junk folders as it could be in there.

You can request another verification code using the request a new code link on the login page. By requesting a new code, the first code sent to you will no longer be valid. Make sure you enter the correct 8 digits as you may still receive the first verification code.

Once you have logged in you will be able to recover any forms you have saved and view any submitted forms.

Should you wish to update your account details, navigate to the top right of the screen and select

Update Account

Password & Access Issues

I've forgotten my password.

Use the ‘Forgot Password'option on the login page.

We will email you a password reset link. Follow it to create a new password.

Ensure your new password meets the requirements listed on screen.

I'm getting an "invalid credentials" error.

Double-check that you're using the same email address you registered with.

Ensure there are no extra spaces before or after your email address or password.

If your account becomes locked after several failed attempts, wait 30 minutes or contact the system administrator to reset it.

The portal won't load / I see a blank screen.

Try clearing your browser cache or using a different browser (Chrome or Edge are recommended). Instructions are available here.

Ensure that pop-ups and cookies are enabled.

If you're on a restricted network, your IT team may need to whitelist the portal URL.