Help and support with the Portal

Questions

You do not need to answer every question. Only complete what is relevant.

Select the option(s) that best describe your situation.

This symbol means that the question is mandatory and must be answered in order to continue.

Saving the form

Use the button to save the form complete it another time. To do this, you'll need to provide some basic personal information and an email address.

A unique code will be sent to your email address which is used to retrieve the form later.

Saved forms that are not submitted to Adult Social Care will only be kept for 30 days.

Printing the form

Use the button to print a copy of the form.

Completing a form on behalf of someone else

If you are filling in the form on behalf of a family member or friend, or as a part of your professional role, we will request details about the person the form is about.

Date of birth

If you are unsure of the date of birth, enter the best estimate that you have and underneath and tick the 'Is date of birth estimated?' box.

Address

If you are unsure of the person's address select to enter the address manually and put 'Unknown' into all mandatory fields  to progress.

If you have entered the correct address but it does not appear after a search, then it may not be in our system. Please enter the address manually instead.

You can look up addresses using the Royal Mail's postcode finder (opens in new tab).